Frequently Asked Questions

Cuteness and Chaos is a kids' lifestyle brand built around creativity, individuality, self-expression, and FUN!

Our products are dreamed up by Cardyn, the little mastermind behind the brand, and brought to life with the help of Mom.

Absolutely! Cuteness and Chaos is about letting kids be themselves.

We offer a variety of colors, designs, themes, accessories, and creative activities so kids can choose what fits their own personality and interests.

Age recommendations vary by product. Please review the
individual product listing, packaging, instructions, and applicable warnings
before use.

Some products may contain small parts or materials that
require adult supervision.

Our collection is always growing!

Cuteness and Chaos offers kids' apparel, coloring apparel, Hair Glitter Gel, hair bows, shoe charms, stickers, creative DIY
activities, accessories, and more.

Check our shop for our current collection and newest creations.

Please refer to the sizing information provided with the individual product.

Because fit and sizing may vary between styles, we recommend reviewing the applicable measurements and product details before ordering.

If you're unsure about sizing, please contact us before placing your order and we'll be happy to help.

We do our best to represent our products accurately.

Because some products contain glitter, individually mixed elements, assembled components, or decorative pieces, slight variations may occur. Colors can also appear somewhat different depending on lighting, photography, and screen settings.

Orders are typically processed within 5–7 business days.

Processing time is the time required to prepare your order before it ships or becomes available for local pickup. Please remember that processing time is separate from shipping/transit time.

Shipping costs are calculated at checkout based on your order and delivery location.

Yes! We offer FREE local pickup.

Simply select Local Pickup at checkout. Once your order has been prepared, you'll receive a Ready for Pickup notification with the pickup location and instructions.

Please wait until you receive this notification before arriving for pickup.

After successfully placing an online order, you should receive an order confirmation using the contact information provided during checkout.

If you believe you've placed an order but haven't received confirmation, please contact us so we can help.

When tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the carrier's tracking system to update.

We may begin preparing orders shortly after they're placed, so changes and cancellations cannot be guaranteed.

Please contact us as soon as possible if you notice an issue with your order.

Please contact us as soon as possible with your order number, a description of the issue, and photographs of the item and packaging when applicable.

We'll review the situation and help determine the appropriate next step.

If your tracking shows that your package was delivered but you can't locate it, please check around your property, with household members or neighbors, and allow a little extra time in case the carrier marked the package as delivered before completing delivery.

If you still can't locate your package, please contact the shipping carrier directly and reach out to us if you need additional order information.

Availability depends on the product, quantity, and requested timeline.

Contact us with what you have in mind and we'll let you know what options are currently available.

Eligible items may be returned within 30 days of delivery.

Items must meet the eligibility requirements outlined in our complete Returns & Exchanges Policy.

Returns are inspected after they're received by Cuteness and Chaos. Approved refunds are processed to the original form of payment, minus applicable return shipping fees.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Please see our complete Returns & Exchanges Policy for details, exclusions, and instructions.

Yes, provided the Hair Glitter Gel is unused and the original protective seal remains completely intact.

For health and hygiene reasons, Hair Glitter Gel cannot be returned or refunded if the protective seal has been opened, broken, removed, or tampered with, except where required by applicable law or if the product arrived damaged or defective.

If your Hair Glitter Gel arrives damaged, leaking, defective, or with a compromised protective seal, please contact us as soon as
possible.

Our Hair Glitter Gel is a fun way to add some serious sparkle to your hair!

It's made with cosmetic-grade glitter and a water-based, alcohol-free gel.

It's perfect for dance, cheer, parties, photoshoots, special events, festivals—or simply whenever you want to STAND OUT!

We use cosmetic-grade glitter in our Hair Glitter Gel.

No. Our Hair Glitter Gel uses an alcohol-free, water-based gel.

Apply Hair Glitter Gel to dry hair using the included applicator.

Start with a small amount and build until you've reached your perfect level of sparkle! ✨

For extra hold, lightly spray with your favorite hairspray after application.

Avoid contact with eyes. For external use only. Do not ingest. Children should use the product with appropriate adult supervision.

Wash hair thoroughly with shampoo and warm water to remove the gel and glitter.

Depending on the amount applied and hair type, an additional wash may be needed.

Follow with your favorite conditioner to leave hair feeling soft and smooth.

Our Hair Glitter Gel is intended for hair use only.

Do not apply to the eyes, mouth, or other areas for which the product isn't intended.

The complete ingredient list is provided with the product and/or on its packaging.

If you or your child has known allergies or sensitivities, please review the ingredient list before use. Discontinue use if irritation
occurs.

As with glitter and styling products, some transfer may occur. We recommend protecting clothing and surrounding surfaces during application.

Contents vary by kit and are listed in each individual product description.

Our DIY collection may include products such as Creative Chaos Canvas Kits, coloring apparel, and water-bottle decorating kits.

Please check the individual product listing for exactly what's included.

Parents and caregivers should review the instructions, age recommendations, and warnings for each product and provide supervision appropriate for their child's age, abilities, and the activity involved.

Some products may contain small parts, so please review all product-specific warnings and instructions before use.

Please follow the instructions included with your specific coloring product.

Results may vary depending on the markers used, fabric, washing method, and other factors.